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Help with My Bill

If you're having trouble paying your bills, MGE has payment plans, programs and resources to help.

Payment Arrangements

If you've fallen behind, a personalized payment arrangement can help you avoid late-payment fees and service disconnection.

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MGE customer service representative

Wisconsin Home Energy Assistance Program (WHEAP)

Households with low-to-moderate income may be eligible for assistance from WHEAP. Funds are limited. Learn more and apply.

Eligibility:

  • Your household must pay heating costs directly to a fuel or utility company or your heating costs are included in your rent.
  • Your gross income is less than the amount shown below for your household size:
2024–2025 Guidelines (10/01/2024 through 9/30/2025)
Household SizeOne MonthAnnual Income
1$3,061.08$36,733
2$4,002.92$48,035
3$4,944.83$59,338
4$5,886.75$70,641
5$6,828.58$81,943
6$7,770.50$93,246
7$7,947.08$95,365
8$8,123.67$97,484

United Way of Dane County

United Way's free 211 service is available 24/7 to help connect people with local programs and services that can help. Call 211 to get connected with a specialist who can help navigate options for financial assistance, heating and utilities assistance, and other needs.

Keep Wisconsin Warm/Cool Fund

Keep Wisconsin Warm/Cool Fund (KWWF) is a statewide, non-profit organization that works to keep the heat and power on for our most vulnerable community members. Through public, private and community partnerships, KWWF may be able to provide you with preventative services and financial assistance to alleviate potential life-threatening energy-related emergencies. 

Call 1-800-891-9276 or visit kwwf.org to learn more. 

FOCUS ON ENERGY®

You may be eligible for larger rebates for your heating and cooling equipment upgrades or insulation and air-sealing home improvements if your gross household income is 80% or below the state median income. 

Call 1-800-762-7077 or visit focusonenergy.com to learn more.

OrganizationPhone number
Badger Childhood Cancer Network
608-231-8006
Catholic Charities Diocese of Madison
608-826-8000
Community Action Coalition for South Central Wisconsin
608-237-1255
Dane County Veterans Office
608-266-4158
Energy Services. Inc.800-506-5596
Life Center Madison
608-222-4900
Foundation for Rural Housing
608-238-3448
Greater Madison Resource Center
608-770-1174
WayForward
608-836-7338
Neighbors in Need of Assistance
608-835-4188
Porchlight, DIGS Prevention and Outreach
608-252-8522 (Thursdays 8:30 a.m. to 9:00 a.m.)
The Salvation Army
608-256-2321
Society of St. Vincent De Paul, Madison
608-257-0919
Tenant Resource Center
608-257-0006
Urban Triage
608-299-4128
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