Help with My Bill
If you're having trouble paying your utility bill, resources are available to help.
Energy Services, Inc. (ESI)
First, see if you qualify for energy assistance and contact ESI. Income-qualified households may be eligible for assistance to help pay their energy bills.
A new application is required for each program year, which runs from October 1 through September 30. You will need to reapply, even if you received help in previous years.
Eligibility:
- Your household must pay heating costs directly to a fuel or utility company, or your heating costs are included in your rent.
- Your gross income is less than the amount shown below for your household size:
| 2025–2026 Guidelines (10/01/2025 through 9/30/2026) | ||
|---|---|---|
| Household Size | One-Month Income | Annual Income |
| 1 | $3,201.75 | $38,421 |
| 2 | $4,186.92 | $50,243 |
| 3 | $5,172.08 | $62,065 |
| 4 | $6,157.33 | $73,888 |
| 5 | $7,142.50 | $85,710 |
| 6 | $8,127.67 | $97,532 |
| 7 | $8,312.33 | $99,748 |
| 8 | $8,497.08 | $101,965 |
MGE Resources
Payment Arrangements
If you've fallen behind, a personalized payment arrangement can help you avoid late-payment fees and service disconnection.
Learn more about payment arrangements.
Back on Track
MGE's Back on Track offers financial assistance to customers with limited income or health-related energy needs who have a substantial past-due account balance. To be eligible, you must have received energy assistance benefits within the current or past calendar year. Certified life-sustaining equipment customers also are eligible.
For more information about Back on Track, contact MGE Customer Services at 608-252-7000.
Budget Payment Plan
MGE's Budget Payment Plan helps spread your energy costs more evenly throughout the year, allowing you to budget for higher use over the winter heating and summer cooling months. You'll have a consistent monthly bill for 12 months.
Community Resources
Keep Wisconsin Warm/Cool Fund
Keep Wisconsin Warm/Cool Fund (KWWF) is a statewide, non-profit organization that works to keep the heat and power on for our most vulnerable community members. Through public, private and community partnerships, KWWF may be able to provide you with preventative services and financial assistance to alleviate potential life-threatening energy-related emergencies.
Call 1-800-891-9276 or visit kwwf.org to learn more.
United Way of Dane County
United Way's free 211 service is available 24/7 to help connect people with local programs and services that can help. Call 211 to get connected with a specialist who can help navigate options for financial assistance, heating and utilities assistance, and other needs.
| Organization | Phone number |
|---|---|
| Badger Childhood Cancer Network | 608-231-8006 |
| Community Action Coalition for South Central Wisconsin | 608-237-1255 |
| Dane County Veterans Office | 608-266-4158 |
| Energy Services, Inc. | 800-506-5596 |
| Life Center Madison | 608-222-4900 |
| Foundation for Rural Housing | 608-238-3448 |
| Greater Madison Resource Center | 608-770-1174 |
| WayForward | 608-836-7338 |
| Neighbors in Need of Assistance | 608-835-4188 |
| Porchlight | 608-252-8522 (Thursdays 8:30 a.m. to 9:00 a.m.) |
| The Salvation Army | 608-256-2321 |
| Society of St. Vincent De Paul, Madison | 608-257-0919 |
| Tenant Resource Center | 608-257-0006 |
| Urban Triage | 608-299-4128 |
FOCUS ON ENERGY®
You may be eligible for larger rebates for your heating and cooling equipment upgrades or insulation and air-sealing home improvements if your gross household income is 80% or below the state median income.
Call 1-800-762-7077 or visit focusonenergy.com to learn more.
If you have questions about your bill or how to pay, we're here to help.
Contact MGE at 608-252-7000 or 1-800-245-1125 weekdays, excluding holidays.
