Personal ID Number

Why do I need a PIN for my MGE account?

MGE uses a Personal Identification Number (PIN) to verify the identity of customers who contact the company about their accounts. PINs help prevent misuse of customer information by unauthorized persons.

When do I need my PIN?

You will be asked for your PIN when contacting MGE regarding your account for requests such as:

  • Energy use details
  • Bill payment history
  • Change in mailing address

How do I get a PIN?

New customers will receive a letter by U.S. mail with their assigned PIN.

How are PINs assigned to MGE customers?

MGE's Customer Information System randomly assigns a four-digit PIN to each customer.

What if I forget my PIN?

Call MGE's Call Center at 608-252-7222. MGE customer service representatives (CSRs) are not able to tell callers their PINs. CSRs will ask callers a series of questions to confirm their identity before they can issue a new PIN. Customers are encouraged to then reset their PIN.

How can I change my PIN?

Call MGE's Automated Account Information Line at 608-252-4700 to change your PIN.

What if I have multiple accounts?

The same PIN is assigned to multiple accounts under one customer name.

Will I always need a PIN when I contact MGE?

MGE will not require customers to furnish a PIN in situations like:

  • Reporting a gas emergency or power outage
  • Generic energy advice or program offerings
  • Public information
  • Access to online account data at (already password protected)