Scams
Nationwide, utility scams are on the rise—including here in Wisconsin. MGE customers have reported fraudulent activity that is constantly evolving in the form of phone calls, text messages or in-person contact from impostors claiming to work for MGE. They attempt to collect money for supposed past-due accounts and/or upgrades or repairs to utility meters. This is not MGE.
Phone scammers give instructions to pay with a prepaid debit card or with a wire transfer and often threaten immediate disconnection.
They also can manipulate caller ID displays and may be able to show a local company's name or phone number when they call.
If you ever feel uncomfortable with the contact you receive from somebody claiming to be from MGE, call us immediately at 608-252-7000 before you take any action.
- If you even slightly suspect the call may be fraudulent, hang up and call us at 608-252-7000.
- When customers are behind in their payment, MGE provides past-due notification in writing before service is shut off for nonpayment.
Do NOT provide your Social Security number, credit card numbers or bank account information to anyone who requests the information during an unsolicited phone call.
At your home or business
Ask for identification
- All MGE employees and contractors working for us are required to carry a company ID card with their name and photo prominently displayed. Ask for it. Don't let anyone enter your home if he or she cannot show you proof of identification.
- If someone comes to your door claiming to be from MGE and you aren't sure, call us at 608-252-7000 to verify that the person works for MGE.
- Look for our uniform. While not all MGE employees wear uniforms, our field service people who are most likely to request access to your home wear uniforms with an MGE logo sewn on.
- MGE employees who access your home typically drive a clearly identifiable white and green MGE vehicle as well.
Don't be fooled
- MGE will not ask for money to replace or work on your meter.
- MGE meters will not blow up if you use a lot of power.
- MGE does not charge for line clearance work. Do not pay for tree-trimming work by individuals claiming to be from MGE or an MGE contractor.
- MGE will not attempt to collect a bill payment at a customer's home or business.
MGE will not ask for payment or personal information via email.
Help stop impostors from victimizing others
If you have suffered a financial loss as a result of scam activity, please:
- File a police report. Madison residents can report online.
- Use the online complaint form to file a complaint with the Department of Agriculture, Trade and Consumer Protection.
