Natural Gas Safety

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Your safety has been and continues to be our top priority. We are committed to the safe and secure delivery of natural gas and to investing in our processes and people to meet our fundamental responsibility of providing safe, reliable energy.

Understand natural gas

We add a distinctive, harmless chemical odor to the natural gas we deliver to you. This smelly (rotten egg or rotten cabbage), sulfur-based odor will help you detect gas leaks that might occur in your home, business or neighborhood.

If you smell natural gas, call MGE's Emergency Response Line:

  • (608) 252-1111 for Madison-area calls.
  • 1-800-245-1123 for long-distance calls.

For your safety

  • Evacuate the area immediately and warn others to stay away.
  • Do not touch anything that might create a spark (light switch, telephone, cell phone, garage opener, etc.)
  • Call 911 from a safe distance.
  • Call MGE's emergency response line.

If your pilot light is out

Read the manufacturer's instructions so you know what type of ignition is on the furnace or appliance. Be sure to check the instructions and follow them exactly as described. If you aren't sure what to do, call a qualified service technician.

Avoid problems in winter

For your furnace to operate properly, you need to keep snow cleared from your vents. You also need to clear ice and snow around electric and gas meters.

Before you dig

If you are planning a project that requires digging, be sure to call Diggers Hotline at least three working days before you begin. Call 811, 24 hours a day, 7 days a week. Participating municipalities and utilities can then mark the location of any underground lines on your property. Damaging a gas or electric line is not only dangerous, it also will be expensive if you have not contacted Diggers Hotline ahead of time.

For more information

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