Power Outage Information

If you are experiencing a power outage at your home or business:

  • Click the "Report Outage" button on our outage map page,
  • Text "OUT" to 73904, OR 
  • Call MGE at (608) 252-7111 or 1-800-245-1123.

Please check our outage map at mge.com/outage for status and the estimated restoration time. 

Downed lines
Public safety is our first priority. We remind everyone to stay clear of damaged areas and never approach a downed power line or anything that comes in contact with it. Always assume a power line is energized and extremely dangerous and stay away. If you see a downed line, please notify MGE immediately by calling (608) 252-7111. Visit our safety page to learn more.
 
Report an outage
Customers who have not yet reported a loss of power should report the outage online, text "OUT" to 73904 or call (608) 252-7111.

Service restoration  
All outage restoration follows a five-step process. In small incidents, these steps are often done by a single crew and can be accomplished very quickly. In major outages, however, several parts of the company become involved. Learn more about our process.
 
Sometimes you may notice an MGE vehicle or employee/crew in your neighborhood for a while without your service being restored. Here are some of the reasons:

  • They are doing damage assessment and reporting the situation back to our dispatch center. They may even leave your neighborhood before service is restored.
  • They are monitoring a downed line until a crew can come and make the situation safe.
  • They are waiting for the electrical system to be switched so they can work on it.
  • They are waiting for additional equipment or materials to complete the job.

If you have damage to electric lines  
Check our storm and outage FAQ page. If you have damage to the electric lines coming into your home, this page includes a graphic showing what equipment MGE owns and what equipment you own. Customers with damage to their equipment will need to have an electrician make repairs first, then contact us to have our personnel return to restore service.