Tree Pruning

MGE recognizes the need to take extra precautions during the COVID-19 outbreak. We intend to follow CDC guidelines regarding social distancing while performing both our work planning and pruning activities.

On the work planning side:

• Consulting Arborists will carry messaging placards identifying themselves as arborists with MGE Forestry.
• We will forgo knocking on doors before entering properties, except in cases of locked gates or dogs in yard.
• If personal contact is made, we will maintain a 6’ distance during all face-to-face customer interactions.
• We will accept verbal permission for most work to be performed.
• All care will be taken to avoid touching doorknobs, handles, fences, etc. without gloves.
• We will not ask for signed door cards to be returned.
• Work details will be conveyed via our yellow pruning notification door card, or in some case via phone call. As always, the Consulting Arborist’s phone number will be on this yellow door card in case you have questions or concerns about the planned pruning work.

On the pruning side:

• Whenever possible Hooper tree crews will avoid personal contact with property owners.
• Tree crews will maintain a 6’ distance during all face-to-face personal interactions.
• If a property owner needs to be contacted by a crew foreman, the preferred methods will be phone call and text messages (gate access, dogs in yard, etc.).

For Service Request Orders (customer generated calls that require an Arborist inspection):

• Consulting Arborists will carry messaging placards identifying themselves as arborists with MGE Forestry.
• We will maintain a 6’ distance during all person-to-person customer interactions.
• All findings will be relayed to the requestor/contact person via telephone or email (if applicable).
• If pruning work is required, assigned crews will follow the above-listed guidelines.

NOTE: The Consulting Arborists do not know when crews will be at a specific property or location, but upon request a note can be added to the paperwork to have the crew call or text before entering a yard or property. MGE thanks you for your patience and cooperation.