Welcome Guide for Businesses
Welcome to Madison Gas and Electric!
We know energy management is important to your business. MGE can help you save time, money and energy. That's why we've created this welcome guide to help you through the important details.
MGE's online tools make it easy to work with us.
My Account Sign Up
Manage your account from anywhere! With My Account, you can view and pay your bill, monitor your energy use, enroll in Paperless Billing and other programs, and more!
Business Resources
Helpful tips, programs and support to help you manage your MGE account, find ways to save and reduce your energy usage.
MyMeter
MyMeter provides MGE business customers with an energy dashboard to view electric and natural gas usage data. It allows you to monitor your energy use within a billing period to better understand your energy usage and set performance targets to reduce your usage and demand costs.
To access MyMeter, log in to or register for My Account.
Summary Billing
Summary Billing is a free service that consolidates your accounts into one electronic bill. You have convenient online access to all detailed billing information, and you'll only have one payment due each month.
About My Bill
We know your bill contains a lot of information and may be difficult to understand. Visit the About My Bill page for resources to help you understand bill components, key definitions and more.
Talks Business
This digital newsletter from MGE offers energy savings, new technologies and more to help power your business.
Your safety is our top priority. Following these tips will help keep you safe around electricity and natural gas.
Electric Safety
We rely on electricity for everything from lighting our homes to powering our electronics. While it's easy to take it for granted, keep in mind it can be dangerous.
Electricity seeks every available path to the ground through conductors. Good conductors include metal, wet wood and water. Your body is 70% water, making it a very good conductor of current. So, if you're grounded and touching an energized wire, electricity will pass through you to the ground. A small amount of current can be fatal. It also can cause serious falls, burns, cuts or internal bleeding.
While most electric safety rules are common sense, it's easy to get careless—especially if you're in a hurry.
Natural Gas Safety
We use natural gas to heat our homes and power appliances. Underground pipes are designed to keep gas safely contained. If it leaks, however, it creates a dangerous situation. A flame or spark near a gas leak could cause a fire or explosion.
To help keep you safe, MGE adds a rotten egg odor to the gas we deliver to you. This helps you detect leaks in your home or neighborhood. In addition to the smell, other warning signs of a leak include:
- A hissing sound near a gas appliance, pipeline or meter.
- Unexplained dead vegetation.
- A white cloud, mist, fog or bubbles in standing water.
If you suspect a gas leak, leave the area or building immediately. Do NOT try to find the leak, light a match or touch anything electrical such as a cell phone, lights or appliances. Call MGE's 24-hour emergency response line at 608-252-7000 and warn others to stay away.
Digging Safety
All projects, no matter the size, could pose a threat to your safety or result in costly mistakes. Diggers Hotline works with MGE and other participating utilities to identify buried lines on your property so that you can dig freely and safely. Contact Diggers Hotline (811) at least three full business days before you plan to dig, no matter the size of your project. It's not only smart, it's the law.
Utility Scams
Beware of utility scams! MGE customers report fraudulent activity in the form of phone calls, emails, text messages and in-person contact from impostors claiming to work for MGE. Protect yourself and those around you by recognizing the signs of impostors.
Reducing your energy consumption is a great way to lower your bills, improve comfort and reduce your carbon footprint. MGE is here to help you make informed energy decisions by providing unbiased information through our online educational library and expert staff.
Free Energy Assessments
MGE energy advisors will visit your business then provide customized recommendations on how to lower your energy bills.
Energy-Saving Tips for Businesses
Our website offers an extensive library of energy management tools. Learn how to improve productivity and cut your utility bills with equipment and maintenance recommendations. Plus, get access to free energy efficiency webinars from Slipstream.
FOCUS ON ENERGY®
Focus on Energy, Wisconsin utilities’ statewide energy efficiency and renewable resource program, works with residents and businesses to install cost-effective energy efficiency and renewable energy projects. Focus on Energy provides expert information, resources and financial incentives to help businesses implement energy efficiency programs, upgrade equipment and lower their carbon footprint.
Most power outages are caused by storms or accidents. Although these forces are beyond our control, we know that you rely on electricity. So we're ready to respond quickly and safely.
Reporting an electric outage
If you are an MGE electric customer, your power is out, and you do not see your outage reflected on the map:
- Click the "Report Outage" button on the outage map page,
- Text "OUT" to 73904, OR
- Call us at 608-252-7000.
We rely on our customers to report their electric outages so MGE can restore power as quickly as is safely possible.
If you are a gas-only customer of MGE, please note that although your address will appear (outside the green outline) on the map, MGE cannot restore your power because we do not supply your electric service. Please contact your electric service provider when your power goes out.
From different ways to manage your bill to opportunities to support renewable energy, many programs are available to MGE customers.
Green Power Tomorrow
MGE's Green Power Tomorrow (GPT) program offers customers a flexible, affordable option for supporting regional renewable energy resources and offsetting their greenhouse gas emissions.
Renewable Natural Gas
Our renewable natural gas (RNG) option is an easy way to offset your greenhouse gas emissions from your use of natural gas. MGE is the first utility in the state of Wisconsin to offer this type of RNG option to customers.
Shared Solar
Our community solar program, Shared Solar, offers participating customers the opportunity to lower their environmental impact and carbon footprint—helping us create a more sustainable energy future. While the current program is closed to new participants, residential and business electric customers can join the waiting list to purchase shares if a new Shared Solar array is built.
Renewable Energy Rider
The Renewable Energy Rider (RER) program can provide renewable energy to power all or a portion of your business. This model allows MGE to partner with business customers—including those looking to relocate or expand in our service territory.
Summary Billing
Summary Billing is a free service for business customers that consolidates your accounts into one electronic bill.
Whenever you have questions or concerns about your MGE service, we urge you to contact us right away.
Emergency – Staffed 24 hours, 7 days a week
If you smell gas, need to report an outage or have other emergencies, call 608-252-7000.
General questions regarding your business account, utility bill, energy efficiency or other topics
- Phone: Call 608-252-7000 (option 4 then option 3) to leave a message for an Account Manager who will respond to you within one business day.
- Email: Business@mge.com
Additional contact information is available on the Contact Us page.
Sign Up for My Account
Manage your MGE service, choose notification settings, pay your bill and so much more. Signing up is easy—all you need is the account number and name as it appears on your bill!
