My Bill Pay - Frequently Asked Questions

My Bill Pay - Frequently Asked Questions

Introducing My Bill Pay, a faster, better and easier way to pay your MGE bill!

My Bill Pay, our new online bill payment system is available in My Account. Sign in now to choose paperless billing and enjoy all the payment options and features that are now available.

Frequently Asked Questions


Can I still pay my MGE bill through MyCheckFree AutoPay?

We will no longer accept payments through MyCheckFree AutoPay. We encourage you to make the transition to our new My Bill Pay system.

To Start AutoPay:
  1. Register for My Bill Pay by visiting My Account. New users need their MGE account number and customer name. Get this information from your bill or call us at (608) 252-7080(608) 252-7080 weekdays from 7 a.m. to 7 p.m.
  2. Select "Start AutoPay".
  3. Select Account Type, enter Routing Number, enter Bank Account Number and click "Next" button.
  4. Verify your information and select "Submit".

How can I pay my MGE bill online after MyCheckFree is no longer available?

Register for MGE's new My Bill Pay payment system by visiting My Account where you will be able to:

  • pay your MGE bill
  • view recent bills and payments
  • choose a new payment or billing option
  • sign-up for paperless billing
  • sign-up for programs like Green Power Tomorrow


If I use MyCheckFree either to view or pay my MGE bill online, do I need to do anything immediately?

On April 11, we will no longer accept payments through MyCheckFree. We encourage you to make the transition to MGE's new My Bill Pay payment system.


Who is affected by this change?

Any MGE customer who either views or pays an MGE bill electronically through MyCheckFree is affected by this change. It also affects customers who pay an MGE bill online through their bank's e-bill system. Customers will need to sign up for My Account to use the new system.


What changes will I see if I pay my MGE bill online through my bank or credit union?

For those customers who tell their bank what to pay and when to pay it each month after viewing a paper bill, there will be no change. But those customers who access their monthly MGE bill amount through their bank's website will no longer see specific MGE bill information there.

MGE is no longer sending monthly billing information directly to banks. The most convenient way to get this information is to sign-up for My Bill Pay by visiting My Account and selecting paperless billing. We will send you an email or text each month with the necessary information to make a payment through your bank.


How do I sign up for MGE's AutoPay?

Register for MGE's AutoPay by visiting My Account. New users need their MGE account number and customer name. Get this information from your bill or call us at 608-252-7080 weekdays from 7 a.m. to 7 p.m.

  1. Select "Start AutoPay"
  2. Select Account Type, enter Routing Number, enter Bank Account Number and click "Next" button.
  3. Verify your information and select "Submit".

Why is MGE making the switch?

Our new bill payment system, My Bill Pay, is faster and easier to use, requires less personal information and has more payment options.


How can I stop my paper bills?

Sign in to our new My Bill Pay payment system by visiting My Account and selecting the paperless option. You can update this preference at any time.


How will I know when my MGE bill is due?

If you enroll in paperless billing, we'll send you an email or text to let you know how much you owe and when it is due each month. You can sign into My Account anytime 24/7 to see that information.


Does MGE offer any other online payment options?

You can enroll in AutoPay, which will automatically pay your MGE bill from your bank account on the date your payment is due. You can also choose your payment date.

To sign up, register for MGE's AutoPay by visiting My Account. New users need their MGE account number and customer name. Get this information from your bill or call us at 608-252-7080 weekdays from 7 a.m. to 7 p.m.

  1. Select "Start AutoPay"
  2. Select Account Type, enter Routing Number, enter Bank Account Number and click "Next" button.
  3. Verify your information and select "Submit".

Can I pay my MGE bill online with my credit or debit card?

You can still pay by credit or debit card via phone at (888) 201-1967(888) 201-1967. A fee of $1.99 per transaction applies.


Will I be able to pay my business account through MGE's new bill payment system?

Yes, our new system will provide options for all of our customers who choose to use it, including our business and Summary Billing customers.