Contact MGE

Emergency Numbers (24 hours)

Smell natural gas? Leave immediately and call MGE at (608) 252-1111.
Lights out, powerline down or other emergency, call (608) 252-7111.
Toll-free emergency, call 1-800-245-1123.

Please DO NOT email MGE for emergencies—our Customer Service inbox is not staffed 24 hours a day.

Electric Outages
Report an Outage or View Current Electric Outages
Email Report a Problem
Contact Form Report Streetlight Problems Report Energy Theft and/or Meter Tampering
Phone Numbers Call Center Hours More Information
Billing Questions: (608) 252-7222
Customer Service: 1-800-245-1125
Spanish: (608) 252-7120
Hmong: (608) 252-7033
Monday - Friday
7 a.m. to 7 p.m.
Telephone Directory
Office and Mailing Addresses    

Madison Office Headquarters:
Madison Gas and Electric Co.
623 Railroad St.
Madison WI 53703
Driving Directions and Map


Payment Mailing Address:
Madison Gas and Electric Co.
PO Box 1231
Madison WI 53701-1231

Please include "Attention: Cash Receipts" on the envelope.

Mailing Address:
Madison Gas and Electric Co.
PO Box 1231
Madison WI 53701-1231

Use for all mail except payments.

Helpful Links

Frequently Asked Questions
Find quick answers to common questions about MGE, your utility service, your investment, the environment and more.

Payment and Billing Options
Find answers to questions about how and where to pay your bill, payment fees, energy assistance and more.

Payment Locations
Find out where you can pay your bill.

Directions and Maps
View maps and get directions to our offices.

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Non-Emergency Contact Form

Use this form to send your inquiry or comments to MGE. We strive to respond within two business days. All fields are required.

Please DO NOT use this form for emergencies—if you are experiencing an emergency, CALL us at 608-252-1111 (natural gas) or 608-252-7111 (electricity).