Contact Us

24-Hour Emergency Line: 608-252-7000
Smell natural gas? Please leave immediately and call us. You can also use this number to report a power outage, downed powerlines or other emergencies. Toll-free emergency, call 1-800-245-1123. Please DO NOT use the contact form or email us for emergencies—our Customer Service inbox is not staffed 24 hours per day.

24-Hour Emergency Line: 608-252-7000

Smell natural gas? Please leave immediately and call us.

You can also use this number to report a power outage, downed powerlines or other emergencies.

Toll-free emergency, call 1-800-245-1123.

Please DO NOT use the contact form or email us for emergencies—our Customer Service inbox is not staffed 24 hours per day.

Non-Emergency Contact Information
Phone number	608-252-7000* (1-800-245-1125)
Email	Contact Form
Customer Service hours	Monday to Friday, 7 a.m. to 7 p.m.

*Please listen carefully as our menu options recently changed.

Other Numbers
TDD (for hearing impaired)	711
Corporate Fax Number	608-252-7098
Streetlight Problems	Report Online
Diggers Hotline	811 (1-800-242-8511)

Office and Mailing Addresses
Madison Office Headquarters: Madison Gas and Electric Co. 623 Railroad St. Madison WI 53703	Payment Mailing Address: Madison Gas and Electric Co. PO Box 1231 Madison WI 53701-1231 Please include "Attention: Cash Receipts" on the envelope.	Mailing Address: Madison Gas and Electric Co. PO Box 1231 Madison WI 53701-1231 Use for all mail except payments.
Elroy Gas Division: 220 Kimball Ave. Elroy WI 53929-9764	Communities served: Elroy (Juneau County) and Kendall, Wilton and Norwalk (Monroe County)
Prairie du Chien Gas Division: 62950 Vineyard Road PO Box 266 Prairie du Chien WI 53821-0266	Communities served: Bridgeport (township), Eastman (township and village), Prairie du Chien (city and township) and Wauzeka (township and village)
Viroqua Gas Division: 526 E. Decker St. Viroqua WI 54665	Communities served: City of Viroqua and immediate rural area, Bell Center, Crawford, Gays Mills, Mount Sterling, Readstown, Seneca and Soldiers Grove

Office and Mailing Addresses

Madison Office Headquarters:

Madison Gas and Electric Co.
623 Railroad St.
Madison WI 53703

Payment Mailing Address:

Madison Gas and Electric Co.
PO Box 1231
Madison WI 53701-1231

Please include "Attention: Cash Receipts" on the envelope.

Mailing Address:

Madison Gas and Electric Co.
PO Box 1231
Madison WI 53701-1231

Use for all mail except payments.

Elroy Gas Division:

220 Kimball Ave.
Elroy WI 53929-9764

Communities served:
Elroy (Juneau County) and Kendall, Wilton and Norwalk (Monroe County)

Prairie du Chien Gas Division:

62950 Vineyard Road
PO Box 266
Prairie du Chien WI 53821-0266

Communities served:
Bridgeport (township), Eastman (township and village), Prairie du Chien (city and township) and Wauzeka (township and village)

Viroqua Gas Division:

526 E. Decker St.
Viroqua WI 54665

Communities served:
City of Viroqua and immediate rural area, Bell Center, Crawford, Gays Mills, Mount Sterling, Readstown, Seneca and Soldiers Grove

Helpful Links
Frequently Asked Questions Find quick answers to common questions about your MGE service and account.
Payment and Billing Options Find out how and where you can pay your bill, learn about payment fees, get energy assistance and more.
Supplier Resources Information about MGE's purchasing process, including truck delivery directions and maps.

Non-Emergency Contact Form

Use this form to send your inquiry or comments to MGE. We strive to respond within two business days.

Please do NOT use this form for emergencies—if you are experiencing an emergency, CALL us at 608-252-7000 (natural gas and electric emergencies).

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