Reliability

MGE remains a national leader in electric reliability. For 2025, MGE's electric service reliability ranked second for the fewest number of outages per customer, according to an annual industry survey of nearly 80 electric utilities nationwide. MGE ranked first among the five investor-owned Wisconsin utilities. 

On average, MGE customers experience one outage approximately every two and a half years. That's compared to a nationwide average of more than three outages every two years. 

MGE has ranked in the top four utilities in the country for the fewest number of outages in each of the last 19 years.

Our process to ensure reliability

Ensuring electric reliability is one of MGE's top priorities. Achieving this goal is an ongoing process that takes a detailed approach and committed team. To help ensure electric reliability, MGE:

• Implements a proven strategy of managing outage incidents and minimizing their effects.
• Follows a continuous improvement process to analyze and identify opportunities for improvement.
• Monitors performance on a daily basis.
• Manages our infrastructure through regular equipment inspections and planned maintenance using modern GIS tools.
• Looks for cost-effective opportunities to implement new technology and modernize our system to ensure we keep the lights on for the homes and businesses we serve.