Reliability

MGE remains a national leader in electric reliability. For 2024, MGE's electric service reliability ranked fourth for the fewest number of outages per customer, according to an annual industry survey of more than 75 electric utilities nationwide. MGE ranked first among the five Wisconsin utilities that participated. 

On average, MGE customers experience about three outages every five years. That's compared to a nationwide average of more than four outages every three years. 

MGE has ranked in the top four utilities in the country for the fewest number of outages in each of the last 18 years.

Our process to ensure reliability

Ensuring electric reliability is one of MGE's top priorities. Achieving this goal is an ongoing process that takes a detailed approach and committed team. To help ensure electric reliability, MGE:

• Implements a proven strategy of managing outage incidents and minimizing their effects.
• Follows a continuous improvement process to analyze and identify opportunities for improvement.
• Monitors performance on a daily basis.
• Manages our infrastructure through regular equipment inspections and planned maintenance using modern GIS tools.
• Looks for cost-effective opportunities to implement new technology and modernize our system to ensure we keep the lights on for the homes and businesses we serve.