New Bill Design
Madison Gas and Electric (MGE), your community energy company, updated our systems to provide an even better customer experience.
Updated Bill Design - Your bill continues to include the same information that is most important to you - in an easier-to-read format!
New Account Number - You have received a new 10-digit account number, which is listed in the top right-hand corner of your new bill.
Streamlined Back of Bill - The information on the back of the bill will be condensed, making it easier to find our contact information and review your payment options.
My Account Bill History - If you are registered for My Account, you will continue to be able to view your bills and payment history online.
Frequently Asked Questions
Here is a list of common questions we've received regarding our new bill and our updated payment systems:
- Why is my bill late? Due to system upgrades, some of our customers may experience a delay in receiving their bill. For those impacted, MGE is not assessing late-payment fees.
- Did my due date change? Bill due dates are scheduled 20 days from the date the bill was generated. Due to our new system upgrade, some customers may experience a delay in receiving their bill, making it seem as though there is a shorter window to pay. This will normalize in the coming months.
- Whom should I contact if I have questions? MGE is experiencing a high number of calls due to our updated systems. We recommend that you email our customer services team at email@example.com and we will get back to you as soon as possible.
New MGE Bill Design (Front)
(Please move your cursor over letters A - I for more detail.)
New MGE Bill Design (Back)