MGE txoj kev pab thiab txhawb rau peb cov pej xeem

Nyob zoo rau cov pej xeem ua siv Madison Gas and Electric:

Koj txoj kev noj qab nyob zoo thiab kev ruaj ntseg, nrog rau peb cov neeg ua haujlwm, yog ib yam ua tseem ceeb tshaj rau MGE. Tus kab mob COVID-19 yog ib tus kab mob tshiab rau peb sawv daws, tab sis tso siab hais tias MGE yuas tsum qhib txoj kev siv fais fab thiab nkev rau pej xeem txhua tus.  

Peb txoj kev txhawb peb cov pej xeem yuav nyob ruaj tseg.

Txoj kev tso fais fab thiab nkev rau pej xeem yog ib txoj hauj lwm uas tseem ceeb heev. Peb tsuas xav kom peb cov neeg ua haujlwm ntsib txoj kev noj qab nyob zoo thiab peb tsis xav kom leej twg kis tau tus kab mob COVID-19 coronavirus. Yog li, MGE yuav tsum tau ua raws li cov kev cai tshiab uas los ntawm Centers for Disease Control thiab Prevention (CDC) uas qhia txoj COVID-19.  
 
Tabsis no, peb maj mam saib tus kab mob thiab cov kev cai tshiab no yuav hloov li cas. Yog li, thov nyeem MGE cov kev cai tshiab ntawm no. 

• Vim public health  tsis pom zoo peb qhib peb qhov chaw tos txais cov neeg ua tuaj them lawv cov nqi fais fab thiab nqi nkev (lobby area).  Tabsis peb yeej tseem muaj lwm txoj kev uas yuav pab tau koj yog hais tias koj muaj lus nug, los yog koj xav them koj cov nqi fais fab thiab nqi nkev.  
• Thov hu rau peb tus xov tooj 608-252-7033 los mus saib customer service section. Peb cov neeg teb xov tooj yuav pab koj li qhov lawv pab tau. Mus rau MGE.com, nws yuav qhia txog lwm txoj kev rau koj them koj cov nqi fais fab thiab nqi nkev. Thiab nws yuav qhia koj ntau yam txog peb lub tuam txhab.   
• Yog koj poob qab them koj cov nqi tom MGE, peb yuav pab tau koj. Hu tuaj cuv npe rau peb qho personalized payment arrangement, los sis Deferred Payment Agreement (DPA), koj tias li zam tau collection, them cov nqi tes lig (late fees), los sis koj cov fais fab thiab nkev yuav mam tuag. 

MGE tsim fais fab thiab nkev rau cov neeg nyob peb lub zos tshaj 100 xyoo. Txawm hais tias muaj tus kab mob COVID-19 no, los peb yeej yuav qhib txoj kev siv fais fab thiab nkev rau peb cov pej xeem. No yog peb txoj kev cog lus rau peb cov pej xeem.  Peb txaus siab ua haujlwm rau peb cov pej xeem. Ua tsaug. 

Jeff Keebler
Chairman, President and CEO
Madison Gas and Electric Company