Natural Gas Safety
Your safety is important to MGE. That's why we add a distinctive, harmless chemical odor to the natural gas we deliver to you. This smelly (rotten egg or rotten cabbage), sulfur-based odor will help you detect gas leaks that might occur in your home, business or neighborhood.
If you smell gas
Call MGE's emergency response line:
- (608) 252-1111(608) 252-1111 for Madison-area calls.
- 1-800-245-11231-800-245-1123 for long-distance calls.
Avoid problems in winter
- Clear ice and snow around electric and gas meters.
- Keep snow cleared from your gas furnace vents so the furnace will operate properly.
Natural gas odor
If you ever smell a natural gas odor:
- Don't touch anything electrical.
- Leave the building.
- Call MGE immediately from a neighbor's house.
If there's a major leak, such as one caused by a damaged gas line:
- Call MGE immediately.
- Notify the police and fire departments.
- Warn others to stay away from the area of the apparent leak.
If the pilot light is out
- Read the manufacturer's instructions so you know what type of ignition is on the furnace or appliance.
- Check the instructions and follow them exactly.
- If you aren't sure what to do, call a qualified service technician.
Before you dig
If you are planning a project that requires digging, be sure to call Diggers Hotline at least three working days before you begin. Call 811, 24 hours a day, 7 days a week. Participating municipalities and utilities can then mark the location of any underground lines on your property. Damaging a line is not only dangerous, it also will be expensive if you have not contacted Diggers Hotline ahead of time.
For more information
- Control Natural Gas Emergencies [1.3 MB PDF]
- Customer-Owned Natural Gas Pipes
- Diggers Hotline
- Electric Safety
- Gas Pipeline Safety
- Natural Gas and Electric Safety [935 kB PDF]