Natural Gas Safety

Your safety is important to MGE. That's why we add a distinctive, harmless chemical odor to the natural gas we deliver to you. This smelly (rotten egg or rotten cabbage), sulfur-based odor will help you detect gas leaks that might occur in your home, business or neighborhood.

If you smell natural gas, call MGE's Emergency Response Line:

For your safety

  • Evacuate the area immediately and warn others to stay away.
  • Do not touch anything that might create a spark (light switch, telephone, cell phone, garage opener, etc.)
  • Call 911 from a safe distance.
  • Call MGE's emergency response line.

If your pilot light is out

Read the manufacturer's instructions so you know what type of ignition is on the furnace or appliance. Be sure to check the instructions and follow them exactly as described. If you aren't sure what to do, call a qualified service technician.

Avoid problems in winter

For your furnace to operate properly, you need to keep snow cleared from your vents. You also need to clear ice and snow around electric and gas meters.

Before you dig

If you are planning a project that requires digging, be sure to call Diggers Hotline at least three working days before you begin. Call 811, 24 hours a day, 7 days a week. Participating municipalities and utilities can then mark the location of any underground lines on your property. Damaging a gas or electric line is not only dangerous, it also will be expensive if you have not contacted Diggers Hotline ahead of time.

For more information

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