Fire and Flood Safety

Fire and Flood Safety

Fire Safety

If you've had a fire and the gas or electric service was not turned off and you smell natural gas:

  • Leave the house immediately.
  • Do not turn lights on or off or use electrical switches.
  • From a safe distance outside the building, call MGE at (608) 252-1111(608) 252-1111 or 1-800-245-11231-800-245-1123 to report the odor. MGE will perform a gas leak inspection or turn the gas service off if needed.
  • Call 911 in an emergency.

If you had a fire, your gas and electric service may have been disconnected. If your gas piping or electrical wiring has been compromised, we cannot reconnect your services until after your electrical and plumbing systems have passed an inspection by the local building inspector. You may need to have a licensed electrical or plumbing contractor replace any wiring, piping or equipment that has been damaged by fire or water. Once your equipment has passed inspection, call MGE New Services at (608) 252-7373(608) 252-7373 to have the gas or electric turned back on.

Any gas or electric meter that has fire or water damage will have to be replaced by MGE. There is no charge to have your gas and electric services turned off or back on due to a fire call.

Flood Damage

Warning iconWarning: Never enter a flooded room or basement while the power is still on. Call MGE to have the power disconnected before starting cleanup work including pumping water out of the flooded areas.

  • DO NOT enter the flooded area or walk on wet surfaces until the water has receded, been pumped out or safely dried.
  • Never approach downed power lines.
  • Call (608) 252-7111(608) 252-7111 or 1-800-245-11231-800-245-1123 if you see downed wires.

If you smell natural gas, leave the building immediately, don't turn lights on or off and don't use electrical switches. Call MGE at (608) 252-1111(608) 252-1111 or 1-800-245-11231-800-245-1123 from a safe distance outside the building. Call 911 in an emergency.

Before starting cleanup work if there is standing water, call MGE at (608) 252-1111(608) 252-1111 or 1-800-245-11231-800-245-1123 to have your natural gas service turned off and your power disconnected. There is no charge for this service.

Electrical wiring, electrical panels and electrical equipment that may have water damage will need to be inspected by a licensed electrician before your power can be reconnected. All affected wiring and equipment will need to be replaced by an electrician unless it is rated for use in wet locations.

MGE will turn your gas supply off to prevent potential gas leaks from your gas appliances and the gas piping until your contractor has inspected them. There is no charge for this service. Any gas or electric meters that have been submerged in water must be replaced by MGE.

Gas appliances that have been even partially submerged in water should be inspected by a licensed appliance repair contractor to ensure they are in safe working condition. Any gas valve or other gas or electrical parts that have been flooded cannot be trusted to work safely and will need to be replaced. For additional information please consult the Consumer Product Safety Commission website.