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Ensuring reliability

Reliability infographic
MGE is a national leader in electric reliability. We are committed to transitioning to greater use of renewable resources while maintaining our top-ranked reliability.

According to results from an annual industry survey including more than 75 electric utilities nationwide, in 2022, MGE ranked second for the fewest number of electric outages per customer.

On average, MGE customers experience about one outage every two-and-a-half years. That's compared to a nationwide average of more than three outages every two-and-a-half years.

MGE has ranked in the top three utilities in the country for the fewest number of outages in each of the last 16 years. That includes ranking number one in two of the last three years and seven times in the last 16 years.

Industry leader in emergency response
When notified of a potential natural gas emergency, MGE crews continue to earn high marks. In 2022, our response time ranked in the top 12% of a nationwide industry survey and was 21% faster than the national average.

This ranking is reflective of our dedicated employees who always put customer safety first and understand what it means to serve as your community energy company. It also shows what a good process MGE has in place—from when the call comes into the Customer Center to when our employees arrive on-site.

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