Ensuring reliability

MGE is a national leader in electric reliability. We are committed to transitioning to greater use of renewable resources while maintaining our top-ranked reliability.

According to results from an annual industry survey including more than 75 electric utilities nationwide, in 2021, MGE placed first in the two main industry reliability metrics—fewest number of outages (SAIFI) and the shortest duration of outages per customer (SAIDI).

SAIFI, which measures the frequency of customer outages, was 0.28 in 2021, meaning MGE customers experience, on average, about one outage every four years. SAIDI, which measures total customer outage time, was 39.6 minutes in 2021.

Industry leader in emergency response
When notified of a potential natural gas emergency, MGE crews continue to earn high marks. In 2021, our response time ranked in the top 11% of a nationwide industry survey and was 23% faster than the national average.

This ranking is reflective of our dedicated employees who always put customer safety first and understand what it means to serve as your community energy company. It also shows what a good process MGE has in place—from when the call comes into the Customer Center to when our employees arrive on-site.


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