Disaster recovery planning

MGE crews cleaning up after summer storm
MGE is committed to meeting customers’ energy needs on a typical day as well as during a storm, natural disaster or cyberattack. We review and update our disaster recovery strategies to help ensure safe and efficient business continuity during challenging times.

All hazards response
Whether it’s a natural disaster or a man-made disaster, MGE has plans in place to prevent and mitigate damage and ensure safety. Having a well-defined and practiced All Hazards Response Plan (AHRP) is critical to managing and responding appropriately to emergency situations. MGE’s AHRP encompasses everything from storm response to cyberattacks. Members of the Incident Command Structure conduct AHRP exercises every year to ensure we’re ready to respond to any situation.

Storm response
We address weather-related incidents within the AHRP. It serves as our guide or framework for rapid, effective response to emergencies caused by extreme weather events.

We activated the AHRP in June 2022 after a quick-moving but very destructive storm in the Madison area. The storm impacted more than 25,000 customers and caused more significant damage than any event in the MGE service territory in more than 30 years. With the activation of the AHRP, MGE employees jumped into action, many working 16-hour days in extreme heat to get service restored to impacted customers as quickly and safely as possible.

During the restoration effort, MGE employees and mutual assistance crews safely worked more than 10,000 combined hours to complete our restoration efforts.

MGE employees who provided mutual assistance
Mutual assistance
MGE is a member of the Midwest Mutual Assistance Group and the Wisconsin Mutual Assistance Group. The idea of a mutual assistance group is to provide a quick and easy way for utilities to get help from or to offer help to other utilities with overwhelming restoration needs after a severe storm or other incident. Over the years, MGE has both provided assistance to other utilities as well as received assistance.

In March 2022, MGE sent 11 Electric Construction and Operations employees and equipment to the Upper Peninsula of Michigan to help with restoration efforts after a winter storm hit that region. The storm had knocked out power to tens of thousands of customers.

In late December 2021, 15 MGE Gas Construction and Operations and Meter and Connection employees made their way to Juneau County, Wis., to help another Wisconsin utility. The company’s gas equipment was damaged in a car accident, knocking out gas service to about 1,100 customers. After repairs were made to the gas equipment, MGE crews helped relight pilot lights for impacted customers.

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