MGE in the Community

To those we serve:

In March, Gov. Tony Evers issued an emergency “Safer at Home” order requiring people in Wisconsin to remain at home until April 24, with some exceptions, in response to the coronavirus (COVID-19) pandemic. Under the order, MGE, along with number of other critical infrastructure companies and other essential businesses, has a special obligation to serve the public while the order is in place.

We take the responsibility of operating and maintaining critical electric and gas infrastructure very seriously. All of our employees—whether they are conducting important work in the field, monitoring our community grid, running generation facilities or answering customer calls—are committed to working together as your community energy company. 

Our responsibility to you

We are following the guidance of the Governor’s order as well as state and federal agencies to manage our essential work and to ensure the health, safety and well-being of our employees, customers and community.
MGE will continue to serve the public by completing work that is needed to ensure the safe and reliable operation of our system. This includes work related to electric and gas emergencies, safety, reliability, critical infrastructure security and environmental protection.

MGE also will continue its obligation to serve new and existing customers by completing work that supports critical and essential business operations as long as this work can be performed safely. Other work that can be deferred will take place at a later date. 

Staying safe in the field, safer at home

While we are carefully managing our work during this time, you may see MGE employees in your community performing these critical functions. We're working to keep MGE employees healthy and to reduce the risk of spreading the coronavirus. MGE is following the latest guidance from the Centers for Disease Control and Prevention (CDC) and the Wisconsin Department of Health Services regarding COVID-19. Thank you for giving our employees the appropriate space to do their jobs and for staying at home whenever possible so that we all can be safer. 

We are grateful to all of our employees who are keeping our systems running, along with the many critical health care and public safety professionals and essential service providers who are tirelessly working to meet the needs of the public during this unprecedented time. Together, we can flatten the curve and, together, we can help limit the spread of this virus. 

Beyond our obligation as a critical services provider, the MGE Foundation also is supporting community partners, such as the United Way of Dane County and numerous other local organizations, to help meet the needs of customers experiencing hardship during this unprecedented time. 
Our community is truly remarkable. Thank you for working together with us as we continue to fulfill our commitment to you. 

Jeff Keebler
Chairman, President and CEO
Madison Gas and Electric Company