MGE's Commitment to Local Businesses During the Coronavirus Pandemic
Español | Hmoob
To our valued business customers:
Your community energy company is here for all of our customers and is committed to working with those we serve during the coronavirus pandemic.
Last spring, MGE temporarily suspended disconnections for all customers and worked to help ease financial burdens to customers by temporarily suspending late payment charges. We continue to work with business customers who are experiencing hardship by offering customized payment arrangements, or Deferred Payment Agreements (DPA). These customized plans help customers get caught up on their bills. Our customer service representatives work with individual customers to develop a plan for paying all or a portion of their current bill and past-due bills each month until they get caught up.
To help manage costs for all MGE customers, MGE is resuming late payment charges for customers who have not contacted us to set up a DPA. Late payment charges will apply to past-due balances for energy usage beginning April 1, 2021. Commercial customers who have not set up a DPA and have past-due bills also may be subject to disconnection of service.
We understand this is a challenging time for many local businesses. Please explore the business section of mge.com, visit mge.com/resources or contact us for questions about your account.
Top ways to manage energy use at your business
- Unplug or turn off lights, electronics, computers and other equipment if they aren't being used.
- Set back or lower temperatures for heating equipment and raise temperatures for air-conditioning equipment.
- If you have a refrigerator that is not needed during the pandemic, clean it out and unplug it.
- If you have a water heater at your business, lower the temperature to save energy. Before making adjustments, be sure to keep the temperature in the range recommended by the Centers for Disease Control and Prevention (CDC) in order to prevent the growth of Legionella bacteria.
- Review your operations and use timers, sensors and programmable setback thermostats to control lighting and other equipment, especially during on-peak hours (10 a.m. to 9 p.m. Monday through Friday). Consider shifting some operations to off-peak hours or scheduling routine equipment tests during off-peak hours.
We are here to help!
Contact your account representative or call MGE at 608-252-7007 and ask for an MGE business account manager to discuss your account and ways to manage energy costs.