Welcome to Madison Gas and Electric

Congratulations on your new home! As your community energy company, we want you to feel at home with your utility service. That’s why we’ve created this welcome guide to help you through the important details.

This guide was designed to give you information about your utility services.

Online tools icon

Online Tools

Our tools make it easier for you to reduce your energy costs and work with us.

My Bill Pay icon

Your Bill

Paying your bill is simple. Learn about all of the options available.

Safety icon

Safety Tips

Your safety is important to us. Find out how to stay safe at home and around town.

Energy Savings icon

Energy Savings

We want to help you save energy. Learn simple tips to help the environment and save money.

Power Outage icon

Outages

We continue to rank high in a nationwide survey for the fewest number of outages. But, if you do find yourself without electricity, our outage information can help.

Innovative Programs icon

Innovative Programs

We’re dedicated to building an energy company that meets your needs and reflects our shared values. Learn more about our ambitious goals and programs guiding our future.

Online tools icon

Our online tools make it easy to work with us.

My Account

Manage your account from anywhere! With My Account, you can pay your bill, monitor your energy use and compare with other homes in your area.

My Bill Pay

A faster, better and easier way to pay your bill! With My Bill Pay, view and pay your bill online, receive payment reminder emails or texts, sign up for paperless bills and more.

mge.com

Offers energy assistance, safety tips, conservation ideas, renewable resources and more. mge.com is your one-stop-shop for everything you need to know about your utility service.

energy2030together.com

Your source for learning how together we can create a more sustainable future for our community.

Stay Connected: Follow us on social media.

My Bill Pay icon

We offer many payment options, tools to help you understand your bill and programs to help with your energy use.

Payment Options

My Bill Pay is our online billing and payment tool. With My Bill Pay, you can receive electronic bills and payment reminders, make payments, schedule AutoPay and even choose your own payment date.

We also take payments by mail, over the phone or in person at local pay stations.

Understanding Your Bill

We know that your bill contains a lot of information and may be hard to understand. Our About the Bill section can help you understand abbreviations, key definitions and more.

Energy Assistance

Our Budget Payment Plan makes it easier to budget for your energy costs. When you sign up, you will spread your costs out over the year.

Some homes with lower incomes may be able to get help with their bills. The Wisconsin Home Energy Assistance Program offers help with bill payment and home weatherization. Focus on Energy offers incentives for improving heating and cooling systems.

Keep the power on. If you have any past-due bills, we will work with you to make payments through a deferred payment agreement.

Safety icon

Your safety is our priority. Following these tips will help keep you safe around electricity and natural gas.

Electric Safety

We rely on electricity for everything from lighting our homes to powering our electronics. While it’s easy to take it for granted, keep in mind it can be dangerous.

Electricity seeks every available path to the ground through conductors. Good conductors include metal, wet wood and water. Your body is 70% water, making it a very good conductor of current. So, if you’re grounded and touching an energized wire, electricity will pass through you to the ground. A small amount of current can be fatal. It can also cause serious falls, burns, cuts or internal bleeding.

While most electric safety rules are common sense, it’s easy to get careless—especially if you’re in a hurry. Be sure to follow these tips when dealing with electricity.

Natural Gas Safety

We use natural gas to heat our homes and power appliances. The underground pipes are designed to keep it safely contained. If it leaks, however, it creates a dangerous situation. A flame or spark near a gas leak could cause a fire or explosion.

To help keep you safe, MGE adds a rotten egg odor to the gas we deliver to you. This helps you detect leaks in your home or neighborhood. In addition to the smell, other warning signs of a leak include:

  • A hissing sound near a gas appliance, pipeline or meter.
  • Unexplained dead vegetation.
  • A white cloud, mist, fog or bubbles in standing water.

If you suspect a gas leak, leave the area or building immediately. DO NOT try to find the leak, light a match or touch anything electrical such as a cell phone, lights, appliances, etc. Instead, call MGE’s 24-hour emergency response line at (608) 252-1111 and warn others to stay away. Learn more about natural gas safety and share this information with your family.

Energy Savings icon

Saving energy helps lower your bills, improve comfort and reduce your impact on the environment.

Energy Savings

Understanding your energy use patterns will help you determine how you can save. My Account allows you to chart your energy use and compare with other homes in the area. You can also check out a portable energy meter at any local library. These easy-to-use devices can measure the energy use of your appliances.

Heating and cooling are the highest energy users in your home. Simple, low-cost measures can help you control temperatures while still keeping you comfortable.

Incandescent bulbs are inefficient, converting only 10% of the electricity used into light. Replacing your lights with ENERGY STAR®-rated bulbs will also help you save.

Focus on Energy provides energy-saving programs to Wisconsin residents. Different cash-back rewards and incentives are available throughout the year. We recommend you check back often!

For answers to your questions, our experts at the Home Energy Line can help. Call us at (608) 252-7117 or email.

Power Outage icon

Most power outages are caused by storms or accidents. Although these forces are beyond our control, we know that you rely on electricity. So we’re ready to respond quickly and safely.

Power Outages

If the power goes out, follow these steps*:

  • Check if your neighbor’s power is out. If it’s not, check your fuses or circuit breakers. If your neighbor’s power is out, look out your windows for fallen wires or tree limbs on a line.
  • Call us to report the outage at (608) 252-7111. We depend on you to report outages. This helps us efficiently identify and fix the issue.
  • If your power remains out after your neighbor’s power is restored, call us.
  • Check our outage map which is updated every 15 minutes. This is an easy way to see the location of an outage, the number of customers affected and the estimated restoration time.

*Note: If you are a gas-only customer of MGE, you will need to call your electric service provider to report an outage.

When the power goes out, be safe and stay away from any downed or sagging wires. To minimize further problems, it is important to unplug electronic equipment and turn off light switches. This helps to prevent overloads when the power is restored. You should also keep your refrigerator and freezer doors closed to keep your food safe.

Innovative Programs icon

It has been a privilege to serve the energy needs of our community for more than 150 years. We’re committed to building a more sustainable future. That’s why we’ve created programs that can help you control your energy use and take advantage of evolving technologies.

Energy 2030

Energy 2030 is an ambitious framework created from input by our customers and partners. Our goals include:

  • More renewable resources
  • Less carbon emissions
  • More focus on energy efficiency and conservation
  • New products and services
  • More community engagement

Learn more about our long-term goals by visiting energy2030together.com.

Green Power Tomorrow

You can purchase green power from renewable wind and solar resources in our region. The cost is just 2.44 cents per kilowatt-hour (kWh) and you can choose the level of green energy you would like.

Power Control

A voluntary program that allows us to shut off your air conditioner when we need emergency power. We will pay you $2 for every 15 minutes that your air conditioner is shut off.

Shared Solar

Our innovative program allows you to receive the benefits of home grown solar power without having to install solar panels. Our current program is sold out, but stay tuned for future programs.

Contact icon

Whenever you have questions or concerns about your service, we urge you to contact us right away.

Emergency – Staffed 24 hours, 7 days a week

If you smell gas, need to report an outage or other emergencies, call (608) 252-1111.

Account/Billing: Staffed weekdays, 7 a.m. to 7 p.m.

For general account or billing information, call (608) 252-7222 or complete our contact form. Our helpful staff is available weekdays from 7 a.m. to 7 p.m.

Energy Questions: Staffed weekdays, 8 a.m. to 4:30 p.m.

For answers to your energy questions, our experts at the Home Energy Line can help! Call (608) 252-7117 or email AskExperts@mge.com.

If you would like to receive any of the information included in this guide in print form, please call (608) 252-7117.