Spring 2016  

Starting, Stopping, or Transferring Service for Tenants

MGE will receive and process thousands of service applications from students and many other tenants in the coming months. MGE would like to help property managers be prepared for this time period. To help provide our shared customers with a high level of service, MGE requests that you provide your utility several days, or months’ notice to start/stop/transfer service.

MGE also offers an option on our website: to start/stop/transfer service. Our website can make it easy to establish service online. Here are a few benefits to online submissions:

  • Faster, easier and available 24-7
  • Paperless
  • Confirmation email once request is submitted
  • All required information is verified

Tenants can also download and return a service request form [79 kB PDF] via USPS or fax. Remember, to complete all required fields, or the application could be denied. MGE is required to verify customers as a pre-condition for establishing service. Completing all required fields is critical.

Some Madison area property management companies and landlords encourage and assist tenants through this process to apply for service. Many incoming tenants have not completed this action in the past, and often do not apply in a timely manner. MGE suggests an efficient practice of accepting third-party applications. MGE will continue to accept third-party applications, if all required information is provided. MGE would like to encourage property managers and landlords to reexamine all processes prior to this upcoming busy time period.

Questions, please contact MGE Call Center (608) 252-7222(608) 252-7222

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