Welcome to Madison Gas and Electric

We know energy management is important to your business. MGE can help you save time, money, and energy. That's why we've created this welcome guide to help you through the important details.

This guide was designed to give you information about your utility services.

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Online Tools

Our tools make it easier for you to reduce your energy costs and work with us.

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Energy Savings

We want to help you save energy. Learn simple tips to help the environment and save money.

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Innovative Programs

We're dedicated to building an energy company that meets your needs and reflects our shared values. Learn more about our ambitious goals and programs guiding our future.

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Outages

We continue to rank high in a nationwide survey for the fewest number of outages. But, if you do find yourself without electricity, our outage information can help.

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Safety Tips

Your safety is important to us. Find out how to keep your business safe.

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MGE.com is your one-stop-shop for everything you need to know about your utility service. Our online tools make it easy to simplify energy management in your business.

My Account

Understanding your energy use patterns will help you determine how you can save. With My Account, you can pay your bill, monitor your energy use, and compare with other similar businesses within MGE's service territory.

Track Energy Usage

Review your energy use and costs for all of your MGE accounts. Once registered for My Account, select View My Energy Use to:

  • Review detailed energy information by each meter at your facility.
  • Graph annual use or costs
  • Download and save data to your computer.
  • Track monthly data to make comparisons or identify trends.

My Bill Pay

A faster, better and easier way to pay your bill! With My Bill Pay, go paperless, view and pay your bill online, and sign up for AutoPay. You can also choose to receive payment reminder emails or text messages.

Summary Billing

MGE's Summary Billing is a free service that consolidates your accounts into one electronic bill with convenient online access to all detailed billing information. With Summary Billing, you will only have one payment due each month.

Understanding Your Bill

We know that your bill contains a lot of information and may be hard to understand. Visit our rate definition information to help you understand bill components, key definitions and more.

Check out our current service pricing.

Stay Connected: Follow us on social media.

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Reducing your energy consumption is a great way to lower your bills, improve comfort, and reduce your impact on the environment. MGE is here to help you make informed energy decisions by providing unbiased information through our online educational library and expert staff.

Free Energy Assessments

MGE energy advisors will visit your business then provide customized recommendations on how to lower your energy bills.

Energy Saving Information Online

Need ideas on how to reduce your energy consumption? Our website offers an extensive library of energy management tools. Learn how to improve productivity and cut your utility bills with equipment and maintenance recommendations. Visit to learn:

Wisconsin Focus on Energy

Empowers the businesses of Wisconsin to make smart energy decisions with enduring economic benefits through its numerous energy efficiency and renewable programs. Focus on Energy provides businesses with expert information, resources, and financial incentives to help businesses implement energy efficiency, upgrade equipment, and lower its environmental impact.

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It has been a privilege to serve the energy needs of our community for more than 150 years. We're committed to building a more sustainable future. That's why we've created programs that can help you control your energy use and take advantage of evolving technologies.

Shared Savings / Project Financing

MGE works with businesses to reduce costs and improve efficiency and profitability. Businesses can turn to MGE for equipment financing, facility improvements or new construction. Participants must satisfy a credit review and provide project information.

Energy 2030

Energy 2030 is an ambitious framework created from input by our customers and partners. Our goals include:

  • More renewable resources
  • Less carbon emissions
  • More focus on energy efficiency and conservation
  • New products and services
  • More community engagement

Green Power Tomorrow

You can purchase green power from renewable wind and solar resources in our region. The cost is just one cent per kilowatt-hour (kWh) and you can choose the level of green energy you would like to purchase.

Outdoor Security Lighting

Keep employees, customers, and tenants safe. Let MGE design, install, and maintain your outdoor security lighting for a low monthly fee.

On Demand Savings

The pilot program, initially launched in partnership with Focus on Energy, gives participating commercial customers the opportunity to monitor their energy use in real time to better understand their on-peak demand charges and to develop strategies to reduce their demand and cut energy costs.

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Most power outages are caused by storms or accidents. Although these forces are beyond our control, we know that reliable utility service is very important to you and your business.

Power Outages

If the power goes out, follow these steps*:

  • Call MGE to report the outage at (608) 252-7111. We depend on our customers to report outages. This helps us efficiently identify and fix the issue.
  • Check our outage map, which is updated every 15 minutes. This is an easy way to see the location of an outage, the number of customers affected and the estimated restoration time.

*Note: If you are a gas-only customer of MGE, you will need to call your electric service provider to report an outage.

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Your safety is our top priority. Following these tips will help keep you safe around electricity and natural gas.

Electric Safety

We rely on electricity for everything within our businesses; from lighting to powering electronics. While it's easy to take it for granted, keep in mind electricity can be dangerous.

While most electric safety rules are common sense, it's easy to get careless—especially if you're in a hurry. Be sure to follow these tips when dealing with electricity.

Natural Gas Safety

We use natural gas to heat our businesses and power equipment. MGE's underground pipes are designed to keep natural gas safely contained. However, if there is a leak, natural gas could create a dangerous situation.

To help keep you safe, MGE adds a rotten egg odor to the gas we deliver to you. This helps you detect leaks in and around your business. In addition to the smell, other warning signs of a leak include:

  • A hissing sound near a gas appliance, pipeline, or meter.
  • Unexplained dead vegetation.
  • A white cloud, mist, fog, or bubbles in standing water.

If you suspect a gas leak, leave the area or building immediately. DO NOT try to find the leak, light a match, or touch anything electrical such as a cell phone, lights, appliances, etc. Leave the building and call MGE's 24-hour emergency response line at (608) 252-1111 and warn others to stay away.

Impostor Scams

Beware of utility scams! MGE customers have reported fraudulent activity that is constantly evolving in the form of phone calls, text messages or in-person contact from impostors claiming to work for MGE.

Protect yourself and those around you by recognizing the signs of impostors.

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Whenever you have questions or concerns about your service, we urge you to contact us right away.

Emergency – Staffed 24 hours, 7 days a week

If you smell gas, need to report an outage or other emergencies, call (608) 252-1111.

General Questions: Staffed weekdays, 8 a.m. to 4:30 p.m.

For general questions regarding your account, utility bill, energy efficiency, or other related topics, call (608) 252-7007 or email mge@mge.com. Our helpful staff is available weekdays from 8 a.m. to 4:30 p.m.

If you would like to receive any of the information included in this guide in print form, please call (608) 252-7117.