About the Bill

How to contact us (*Interpreters available)
Madison Area (608) 252-7222(608) 252-7222 *
Long Distance (Toll Free) 1-800-245-11251-800-245-1125 *
Hearing Impaired TDD Line (608) 252-4777(608) 252-4777
Prairie du Chien Gas Company (608) 326-2417(608) 326-2417
Elroy Gas Company (608) 462-8454(608) 462-8454
Viroqua Gas Company (608) 637-3139(608) 637-3139
Automated Account Information (608) 252-4700(608) 252-4700
Emergency numbers (available 24 hours)
Emergency Service (608) 252-7111(608) 252-7111
Gas Leak Emergency (608) 252-1111(608) 252-1111
Toll Free Emergency

1-800-245-11231-800-245-1123

Natural gas prices this winter are predicted to be relatively stable due to adequate supplies, ample transportation facilities and less demand, based on normal weather conditions compared to last year.

  • Cold winter temperatures impact the demand for natural gas, which can lead to price volatility. MGE uses several strategies to lessen seasonal volatility and protect our customers from price spikes during high demand:
    • MGE purchases extra gas during the summer when it is typically less expensive. That gas is put into underground storage for use during the winter months when demand and price volatility are typically higher.
    • MGE uses a Risk Management Program to buy a portion of its natural gas supplies. This works similarly to insurance, providing some protection from extreme price increases during the high-demand winter months.
    • MGE purchases natural gas from a variety of suppliers and with varying contract terms in order to secure the best prices for customers.
  • Heating bills are tied to use. Everybody's use is different.
  • The best way for customers to control heating bills is to manage their thermostat. Lowering the temperature at night and when no one's home is the best way to curb your use.
  • Portable electric space heaters are a considerably more expensive way to heat your home than your natural gas furnace. See space heater reality check video.
  • Another way for customers to manage their bills in the winter is to sign up for Budget Payment Plan, which reduces the impact of higher heating bills by leveling your payments throughout the entire year.
  • Customers having trouble paying their utility bills this winter should contact MGE at (608) 252-7222(608) 252-7222. Customers who qualify may also want to contact their local energy assistance agency. Visit mge.com/assist for information for the energy assistance agency in your area.

Budget Payment Plan

Our Budget Payment Plan spreads your energy costs more evenly over a 12-month period.

Optional services

You may see charges or credits on your bill if you participate in these optional services:

  • Green Power Tomorrow Clean energy from wind and solar projects is offered at a 4 cents per kilowatt-hour premium for customers who wish to offset the carbon dioxide emissions from all or part of their electricity use.
  • Power Control Customers who allow MGE to shut off their central air conditioner when we need emergency power will be paid $2 for every 15-minute increment the air conditioner is shut off during a control period.
  • Energy Fund MGE has established a fund that allows customers to contribute toward needy families who cannot pay their utilities. Some customers may elect to make a monthly contribution through their energy bills.

Penalty for nonpayment

  • If you can pay your utility charges incurred between October 31 and April 16 but don't pay within 80 days of when they are due, we may file court action against you. Moratorium ends April 15.
  • A court could award MGE payment up to three times the amount you owe. (See Section 196.642 of the Wisconsin Statutes.)

For more information