Frequently Asked Questions

Payment Questions

For a complete list of ways to pay, visit our Payment and Billing Options page.

Where can I pay my bill in person?
You can make your bill payments at MGE's Madison office or MGE's locations in Elroy, Prairie du Chien, or Viroqua. You may also pay at several retail outlets where a $1.00 per-transaction fee applies.

Where can I pay my bill online?
You can view and pay your MGE bill online by signing into My Account and using My Bill Pay.
You may choose to go paperless or receive paper bills from MGE too.

Can I use my debit card/credit card?
Yes, online or by phone:

  • Processing fee of $1.99 per transaction applies.
  • Call 1-888-201-19671-888-201-1967.
  • Your MGE account number.
  • Amount you want to pay.
  • The method of payment along with the zip code of the mailing address for a credit/debit card.

Did you receive my payment?
Check payment status 24/7 online:

Sign in to My Account if you have an online account.
Register if you are new.

Or by phone: (608) 252-7080(608) 252-7080.

Call MGE's automated system at (608) 252-4700(608) 252-4700, and press 1. You'll need your MGE account number and Personal Identification Number (PIN).

If those two options don't work for you, call MGE's Customer Service Department at (608) 252-7222(608) 252-7222, Monday through Friday, 7:00 a.m. to 7:00 p.m. Please have your PIN available when calling.


Bill Questions


Why is my bill so high?
Many factors can affect your bill:

  • More days in the billing cycle.
  • Colder weather (i.e., more heating use).
  • Warmer weather (i.e., air-conditioning).
  • More energy use.

Lifestyle, square footage, age of the home/apartment, and number of people affect your energy use and corresponding cost.

How much do I owe?
Check your account balance and current charges online 24/7:

Sign in to My Account if you have an online account.
Register if you are new.

Or by phone: (608) 252-7080(608) 252-7080.

Call MGE's automated system at (608) 252-4700(608) 252-4700, and press 1. You'll need your MGE account number and PIN.

If those two options don't work for you, call MGE's Customer Service Department at (608) 252-7222(608) 252-7222, Monday through Friday, 7:00 a.m. to 7:00 p.m. Please have your PIN available when calling.


Collections Questions


What if my MGE account has been sent to a collection agency?
Please call State Collection Service, Inc., at (608) 661-3000(608) 661-3000 or toll-free at 1-800-477-74741-800-477-7474, then press Option 1 and then Option 2. You may also access their website.

Who can I contact to dispute MGE reporting my account to the credit bureau?
You may contact Transunion directly at 1-800-916-88001-800-916-8800 to dispute the report, or visit their website.

You may also call MGE's Customer Service Department at (608) 252-7222(608) 252-7222 to discuss your account. Please have your account number and PIN available when calling.


Energy Assistance


What is Energy Assistance's phone number?
See a list of Energy Assistance phone numbers by county.

What will my energy costs be at my new apartment/home?
Before you rent an apartment or purchase a new home, you can use our Average Energy Use and Cost calculator to get an estimate of the potential use and cost of energy.