Summary Bill - Frequently Asked Questions

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Who qualifies for Summary Billing?
You qualify if:

  • You receive multiple bills
  • All accounts are paid up to date
  • No late payments in the past 6 months
  • No disconnection notices in the past 12 months
  • None of your accounts are participating in our budget payment plan

See Terms and Conditions for more details.

How do I enroll in Summary Billing?

  • First, review the Summary Billing Terms and Conditions to see if you qualify, then
  • Apply to MGE
  • Work with MGE to identify all of your accounts
  • Group accounts into a maximum of 25 groups. There is no limit to the number of accounts that you can combine into a group. If you need more than 25 groupings, you may need to set up multiple summary bills.
  • Receive e-mail notice from MGE that your summary bill has been issued. If you use a spam-blocking e-mail service, please include mge.com as an acceptable sender. This will allow you to receive your Summary Bill e-mail notification message.

Why would I receive a paper bill after I enrolled in Summary Billing?
A variety of reasons, for example:

  • New accounts added after enrolling in Summary Billing were not automatically included in your Summary Bill
  • An account may not have been included when your Summary Bill was set up

You will only receive paper bills for those accounts not included in your Summary Bill. Please pay the paper bill to avoid late payment charges. If your second Summary Bill does not include all of the accounts you expect to be included, please call MGE to make the changes needed.

How do I authorize others to access my Summary Bill?
After you have signed in at mge.com, click on the "Allow Others Access" button. Select the accounts the new user should have access to. You may update or delete users after selecting them from a drop-down menu.
Only users authorized by the administrator are able to access Summary Bills online.

When is my Summary Bill payment due?
Your Summary Bill must be paid in full by the due date listed in the upper right corner of your bill. We will apply appropriate late payment charges if you miss a payment or make a partial payment. MGE reserves the right to discontinue Summary Billing without further notice if we don't receive full payment.

Could I have two Summary Bills due within one month?
It is possible, depending on when your Summary Bill is created. All Summary Bills are due 15 days from the date the Summary Bill is issued, so periodically the Summary Bill may be due at the beginning of the month and the end of the month.

How can I pay my Summary Bill?

  • By mail
  • online through your bank
  • in person
  • by phone
  • use MGE's automatic payment (Electronic Funds Transfer).

In all methods, please use your Summary Bill Payer ID. See How to Pay for more information.

What is a Payer ID?
Your Payer ID is used by MGE to properly credit payments to your individual accounts included in a Summary Bill. MGE will assign a Payer ID to you when your Summary Bill application is processed.

What do I need to do if my e-mail address changes?
Please contact MGE. The only way you will be notified that your Summary Bill is available is through e-mail. You can also change your e-mail address online by signing in to My Account.

How do I update my Summary Bill user information?
Once you have enrolled in Summary Billing, visit the Bill Preferences page to update your information. It usually takes five to seven business days for information to be updated. If information must be updated sooner, please call (608) 252-7007(608) 252-7007.