Natural Gas Safety

Natural Gas Safety

Your safety is important to MGE. That's why we add a distinctive, harmless chemical odor to the natural gas we deliver to you. This smelly (rotten egg or rotten cabbage), sulfur-based odor will help you detect gas leaks that might occur in your home, business or neighborhood.

If you smell gas

Call MGE's emergency response line:

  • 252-1111 for Madison-area calls.
  • 1-800-245-1123 for long-distance calls.

Avoid problems in winter

  • Clear ice and snow around electric and gas meters.
  • Keep snow cleared from your gas furnace vents so the furnace will operate properly.

Strong odor

If you ever smell a strong, persistent natural gas odor:

  • Don't touch anything electrical.
  • Leave the building.
  • Call MGE immediately from a neighbor's house.

If there's a major leak, such as one caused by a damaged gas line:

  • Call MGE immediately.
  • Notify the police and fire departments.
  • Warn others to stay away from the area of the apparent leak.

If the pilot light is out

  • Read the manufacturer's instructions so you know what type of ignition is on the furnace or appliance.
  • Check the instructions and follow them exactly.
  • If you aren't sure what to do, call a qualified service technician.

Before you dig

If you are planning a project that requires digging, be sure to call Diggers Hotline at least three working days before you begin. Call 811, 24 hours a day, 7 days a week. Participating municipalities and utilities can then mark the location of any underground lines on your property. Damaging a line is not only dangerous, it also will be expensive if you have not contacted Diggers Hotline ahead of time.

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