Safety

Your safety is very important to MGE.

Call MGE's emergency line to report a gas odor or electric outage.

If your lights go out

See if your neighbors' power is out:

If it's not, check your fuses or circuit breakers
If it is, look out your windows for anything unusual like fallen wires or tree limbs on a line. Stay away from any downed wires.
Call the MGE ALERT line to report the situation at your home
Unplug sensitive electronic equipment and turn off light switches to help prevent overloads when power is restored
Keep refrigerator and freezer doors closed
Use a battery-operated radio for news updates
If your power remains out after your neighbor has lights, call MGE
Check the current power outages

In the house

If you smell a strong, persistent gas odor, immediately:

Put out all open flames
Don't smoke or light any matches
Don't touch any electrical light or appliance switches
Don't use your phone; it may cause a spark
Leave the house and call MGE from a neighbor's home, away from the gas odor. As you leave, open doors and windows, but only if you can do so quickly and easily.
Stay away from your house until you've been told that it is safe to return

Outdoors

If you smell natural gas outdoors, call us immediately. If there's a major leak, such as one caused by excavators or a vehicle damaging a gas line: