Personal Identification Number
Why do I need a PIN for my MGE account?
MGE uses a Personal Identification Number (PIN) to verify the identity of customers who contact the company about their accounts. PINs help prevent misuse of customer information by unauthorized persons.
When do I need my PIN?
You will be asked for your PIN when contacting MGE regarding your account for requests such as:
- Energy use details
- Bill payment history
- Change in mailing address
How do I get a PIN?
New customers will receive a letter by U.S. mail with their assigned PIN.
How are PINs assigned to MGE customers?
MGE's Customer Information System randomly assigns a four-digit PIN to each customer.
What if I forget my PIN?
Call MGE's Call Center at (608) 252-7222. MGE customer service representatives (CSRs) are not able to tell callers their PINs. CSRs will ask callers a series of questions to confirm their identity before they can issue a new PIN. Customers are encouraged to then reset their PIN.
How can I change my PIN?
Call MGE's Automated Account Information Line at (608) 252-4700 to change your PIN.
What if I have multiple accounts?
The same PIN is assigned to multiple accounts under one customer name.
Will I always need a PIN when I contact MGE?
MGE will not require customers to furnish a PIN in situations like:
- Reporting a gas emergency or power outage
- Generic energy advice or program offerings
- Public information
- Access to online account data at mge.com (already password protected)