Your safety is very important to MGE.

Call MGE's emergency line to report a gas odor or electric outage.

• Gas - Madison area calls: 252-1111
• Electric - Madison area calls: 252-7111
• Long distance calls: 1-800-245-1123

If your lights go out
See if your neighbors' power is out:

• If it's not, check your fuses or circuit breakers.
• If it is, look out your windows for anything unusual like fallen wires or tree limbs on a line. Stay away from any downed wires.
• Call the MGE ALERT line to report the situation at your home.
• Unplug sensitive electronic equipment and turn off light switches to help prevent overloads when power is restored.
• Keep refrigerator and freezer doors closed.
• Use a battery-operated radio for news updates.
• If your power remains out after your neighbor has lights, call MGE.

If you smell gas
In the house

If you smell a strong, persistent gas odor, immediately:

• Put out all open flames.
• Don't smoke or light any matches.
• Don't touch any electrical light or appliance switches.
• Don't use your phone; it may cause a spark.
• Leave the house and call MGE from a neighbor's home, away from the gas odor. As you leave, open doors and windows, but only if you can do so quickly and easily.
• Stay away from your house until you've been told that it is safe to return.

Outdoors

If you smell natural gas outdoors, call us immediately. If there's a major leak, such as one caused by excavators or a vehicle damaging a gas line:

• Call MGE immediately.
• Notify the police and fire departments.
• Warn others to stay away from the area of the apparent leak.

For more information
Electric Safety
Natural Gas Safety
Diggers Hotline
Energy Emergency Guide [PDF - 421 KB]